【记录】向HostMonster反映虚拟主机的服务不稳定的问题

my wordpress website:
www.crifan.com
recently two months, always, or say in most time, is out of service/unavialable
that means:
can not open up crifan.com
occur some error(such as database error while I make sure my wordpress database is ok)
in a word, in recrent two months:
most time, I want to access my site www.crifan.com
but can not open it.
While, in past one year, your service is relatively good, I can access my crifan.com in most time.

Seems that your service is quite unstable recently.
Could you please help me to fix this?

Note:
my location is in JiangShu Province of China.
And I make sure my network is Ok(available and with high net speed)

BR,
Crifan Li

Support Ticket ALG-64464-630

• From: [email protected]
  To: [email protected]
  Subject: Contact me: Other

                      IP: 58.240.218.42

Hello
Thank you for contacting support!
If I understand correctly, you are having trouble with your site loading slow.

Your site is loading fine for me. Here are some steps you can take that may help. https://my.hostmonster.com/cgi/help/481 

I also recommend activating CloudFlare. CloudFlare protects and accelerates any website online. Once your website is a part of the CloudFlare community, its web traffic is routed through their intelligent global network. 

They automatically optimize the delivery of your web pages so your visitors get the fastest page load times and best performance. They also block threats and limit abusive bots and crawlers and a decrease in spam and other attacks. 

You can try Cloudflare for free. 

To enable CloudFlare you will need to:

    Login to your Just Host Control Panel
    Click the CloudFlare icon, located in the Domains section of the cPanel.
    Click the Activate link, located to the right of your Domain Name.

MORE INFO:
http://www.cloudflare.com/overview 

If you need additional assistance, we need for you to validate this account for security purposes by providing your primary domain name and only one of the following.
1. Reply with the last 4 characters of the cPanel password.
2. Reply with the last 4 digits of the credit card on file.
3. Reply with your full Validation PIN set on your account if you have one set.






How did we do? Please help us to improve the support that we offer you 
by filling out this online survey:
http://www.surveymonkey.com/s/5PPBQR6

Thank you,
Jordan
Level I Tech Support Engineer
Hostmonster.com
866.573.4678

Most questions can be answered by articles in our forum, knowledgebase, and video tutorials: 

Forum:               http://www.hostmonsterforum.com
Knowledgebase:       https://www.hostmonster.com/cgi/help
Tutorials:           http://www.hostmonster.com/tutorials/
Server Status:       http://serverstatus.hostmonster.com/

What's New at Hostmonster? Weebly Site Builder! Included Free at: https://my.hostmonster.com/cgi/weebly/

When you have a new question or issue, please open a new support ticket.

Thank you for contacting technical support.  I am currently not experiencing this same issue. If you are still unable to see your page please try clearing your cache.

To clear your cache, please follow the steps for your browser: http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

As well as your DNS resolver cache: http://flush-dns.org/

Once done reload the page.  You should see fresh content taken directly from the server.

If this does not resolve the issue then you may also want to run a trace route and paste the results in this email so that I can see what is happening from your end.

>>>>>How to use Traceroute<<<<<

****Windows Environment****

Traceroute can be accessed at a DOS or command prompt. An Internet connection must already be established.

*Windows 95-98
Click on Start > Programs > DOS Prompt or Command Prompt (NT). 

*Windows 2000 or XP
Click on Start > Run. Type command into the dialog box, then click OK.

*Windows Vista or Windows 7
Click on Start > All Programs > Accessories > Command Prompt

In the resulting command line window, type tracert hostname, where hostname can be a domain name, a machine name or an IP address.
Press Enter.
For example (without C:>):

     C:> tracert www.emints.more.net
  
****Mac OS X Environment****

Double-click the Hard Drive icon > Applications folder > Utilities folder > Network Utility program.
Select the Traceroute tab and enter the hostname, where hostname can be a domain name, a machine name or an IP address.
Press Enter.
****Novell Environment****
At the System Console screen, type load iptrace hostname, where hostname can be a domain name, a machine name or an IP address.
Press Enter.
****Linux/UNIX Environment****

Launch a command line interface (will vary depending on the operating system distribution).
In the resulting command line window or screen, type traceroute hostname, where hostname can be a domain name, a machine name or an IP address.
Press Enter.
For example:

     [sygny@linuxbox /home]# traceroute www.novell.com

If the Trace Route goes through and your page still does not come up please try using http://internetsupervision.com/ to check your URL and see if it is also erroring out on those servers. If it is not please provide your IP address, if you are unsure of your IP address please visit http://whatismyip.com and copy and paste the IP address into this email reply. 

I show that the server was down once in the last 7 days.  If you find that your site is not working please run a trace as explained above and send us the results so that we can see where the source of the disconnect is.

How did we do? Please help us to improve the support that we offer you 
by filling out this online survey:
http://www.surveymonkey.com/s/5PPBQR6

Thank you,
Jeremy
Level I Tech Support Engineer
Hostmonster.com
866.573.4678

Most questions can be answered by articles in our forum, knowledgebase, and video tutorials: 

Forum:               http://www.hostmonsterforum.com
Knowledgebase:       https://www.hostmonster.com/cgi/help
Tutorials:           http://www.hostmonster.com/tutorials/
Server Status:       http://serverstatus.hostmonster.com/

What's New at Hostmonster? Weebly Site Builder! Included Free at: https://my.hostmonster.com/cgi/weebly/

When you have a new question or issue, please open a new support ticket.